McBride Method · Support Desk

What can we help you with?

One place for everything you send us. Tell us what's going on and this routes it to the right queue — so broken things get looked at fast and bigger asks get scoped properly.

Step 1

What kind of request is this?

This is the most important field — it decides where your request goes.

Something brokeIt used to work and now it doesn't. Change to something that existsA form, automation, or workflow needs an update or edit. Start something newA new build, integration, or project idea. Not sureDescribe it and we'll sort it.

Step 2

The basics

Agency *

Which tool is this about?

Your name *

Your email *

Error details

What's happening, and what did you expect instead? *

Which record is this about? (Please include the first and last name)

When did it start / when did you first notice?

Error message or screenshot, if you have one

Right now, is this…

Blocking my work I have a workaround Minor annoyance

Who does it affect?

Most of the org A few people Just me

Is a real deadline driving this?

Yes — within ~3 days Yes — this week No hard deadline

If there's a deadline, what is it?

Has this happened before?

Yes, it's recurring First time

Estimated priority Answer above ↑

We work this out from impact — not a self-rating — so genuinely urgent things rise to the top.

Change details

What exists today, and what should it do instead? *

This includes changing the wording or language of something — like the text on a form, an email, or a text message — as well as edits to fields, who gets notified, or a step in a workflow.

What's driving the change?

Is this…

Needed to operate A nice-to-have

Any target date? (optional)

New work details

What would you like to build, or what outcome are you after? *

What problem does this solve?

Ideal timeline

Point person for this

Tell us more

Describe what's going on *

This routes straight to the McBride team's queue.